Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us through help@zenflow.es

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day reflection period of the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition in which you received it, unused, with the tags attached, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at the following address: help@zenflow.es